Crawford Group is excited to share receipt of ClearlyRated's Best of Staffing Client and Talent Awards for exceptional scores from our clients and employees. "This is such an honor, especially considering that less than 2% of all contingent workforce agencies in the U.S. and Canada earn the Best of Staffing designation," says Lisa Jensen, Senior Account Director, Customer Success. ClearlyRated's Best of Staffing® Award is the only award that recognizes contingent workforce agencies based entirely on ratings provided by their clients and placed talent.
Staying true to our core values, Crawford Group engaged ClearlyRated, a third-party survey provider, to gain real-time insights to drive our commitment of exceptional service. "We believe the experiences created working together are just as important as the results," says Judy Crawford, Founder and Chief Strategy Officer. "We are always looking for ways to support our community in the best ways possible and launched this initiative to gather feedback directly from our clients and employees."
According to ClearlyRated's data, on average, agencies recognized in this category find that clients and employees are twice as likely to be satisfied with their services.
ClearlyRated Client Satisfaction Survey Results
*Net Promoter® Score (NPS) is a satisfaction and service quality metric based on a single survey question that asks staffing clients how likely they are to recommend your firm to a friend or colleague.ClearlyRated utilizes a Net Promoter® Score survey program to help professional service firms measure their service experience, build an online reputation, and differentiate service quality. To learn more, visit: https://www.clearlyrated.com/solutions/staffing-nps-benchmarks/
Survey Response Rates Show Customer Dedication
Crawford Group is extremely appreciative of everyone who took the time to participate in the ClearlyRated survey. "We were thrilled to achieve response rates above the benchmark average. We truly value the partnership with our community to drive our services and support to meet their needs and goals," says Crawford Group President & Chief Revenue Officer Laurie Stein.
Customer Success Objectives
Following the launch of this initiative, Crawford Group is committed to ongoing ClearyRated satisfaction reviews. "We're in the business of making our clients and employees successful," says Bob White, Chief Financial Officer. "We need honest feedback to understand their most pressing challenge so we can refine our services to meet their needs and support their business and career goals."
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